Mybett Privacy Policy – Data Protection and Information Security

1Introduction

This Privacy Policy applies to all users of the mybett platform, whether accessed through mybett.pro, the mybett mobile app for Android and iOS, or any other official communication channel operated by mybett.

By accessing or using the mybett platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform immediately.

Mybett reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to you via email or a notice on the platform. It is your responsibility to review this page periodically to stay informed of any changes that have been made.

2Information We Collect

Mybett collects several types of information from users to provide a safe, efficient, and personalized service. The information we collect includes:

2.1 Personal Information You Provide

• Registration Information: Full name, date of birth, phone number, email address, account password.
• Verification Documents (KYC): Copy of identity document (MyKad), facial photo, proof of residential address.
• Financial Information: Bank account details, digital wallet numbers, deposit and withdrawal transaction history.
• Communication Information: The content of messages you send via live chat, email, or our contact form.

2.2 Information Collected Automatically

• Device Data: Device type, operating system, browser version, IP address.
• Location Data: General geographic location based on IP address (not precise GPS).
• Usage Data: Pages visited, time spent, games played, betting patterns.
• Cookies and Tracking Technologies: First-party cookies to remember your preferences and streamline Login.

3How We Use Your Data

Mybett uses the information collected for legitimate and transparent purposes. Your data is used to:

• Service Provision: Processing account registration, handling deposits and withdrawals, and providing access to games.
• Verification and Security: Verifying your identity through the KYC process, detecting fraudulent activity, and protecting your account from unauthorised access.
• Communications: Sending important notices regarding your account, policy updates, security information, and relevant promotions.
• Legal Compliance: Meeting the reporting and compliance requirements set by the relevant regulatory bodies.
• Platform Improvement: Analysing usage patterns to improve the design, performance, and overall experience of the mybett platform.
• Responsible Gaming: Monitoring gameplay patterns to identify users who may need support related to problem gambling.

Mybett will not use your data for any purpose other than those stated here without obtaining your consent first.

4Data Sharing with Third Parties

Mybett does not sell, rent, or trade your personal information to any third party for marketing purposes. However, we may share your data in limited situations such as the following:

• Service Providers: Payment processing companies, licensed game providers, and technical infrastructure providers that help us operate the platform. All these providers are bound by strict data protection agreements.
• Legal Requirements: When required by law, court order, or a legitimate regulatory authority, mybett will disclose the necessary information to the relevant authorities.
• Fraud Prevention: With third-party security companies to detect and prevent fraud, money laundering, and other illegal activities.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred to the new entity provided that equivalent data protection standards are maintained.

5Data Security

Mybett takes your data security very seriously. We implement multiple layers of technical and operational protection to ensure your information remains safe at all times:

• 256-bit SSL Encryption: All data transmitted between your device and mybett servers is protected by high-grade SSL/TLS encryption, ensuring no third party can intercept your information in transit.
• Secure Password Storage: Your account password is stored in hashed form using modern cryptographic algorithms. No mybett employee can view your password in plain text.
• Two-Factor Authentication (2FA): mybett offers a two-factor authentication option for an added layer of security on your account.
• 24/7 Monitoring: Our system is monitored around the clock to detect any suspicious activity or unauthorized access attempts.
• Internal Access Controls: Only authorised personnel may access user data, and every access is logged for audit purposes.

6Data Retention

Mybett retains your personal data for as long as your account is active or as long as necessary to provide services to you. Retention periods are also determined by applicable legal requirements.

• Active Account Data: Retained for the duration your account is active, plus any period required by law following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial compliance and anti-money laundering requirements.
• Communication Logs: Retained for 2 years for customer support and dispute resolution purposes.
• Game Data: Game history records are retained for 5 years for audit and dispute resolution purposes.

When data is no longer needed and there is no legal requirement to retain it, mybett will securely delete or anonymise the data using industry-recognised methods.

7Your Rights Over Your Data

As a mybett platform user, you have certain rights regarding your personal data. mybett respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact the mybett support team via email or live chat. mybett will process your request within 30 business days from the date the request is received.

8Cookies and Tracking Technologies

Mybett uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session security, and access control. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform to improve design and performance.
• Functional Cookies: Remembering your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: Used to analyse usage patterns in aggregate and anonymised form for platform improvement purposes.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the mybett platform.

9Children's Data

The mybett platform is strictly for individuals aged 18 and above. mybett does not knowingly collect or process personal data from minors.

Should we discover that personal data of a minor under 18 has been collected without our knowledge, we will take immediate action to delete that information and close the relevant account.

10International Data Transfers

In operating the mybett platform, your data may be transferred to and stored on servers located outside Malaysia. mybett ensures that any international data transfers are conducted with adequate safeguards, including:

• Use of internationally recognised standard contractual clauses for data transfers.
• Ensuring that all service providers outside Malaysia comply with equivalent or higher data protection standards.
• Conducting data protection impact assessments before any significant data transfers are carried out.

By using the mybett platform, you consent to the transfer of your data outside Malaysia as described in this policy, provided that appropriate safeguards are maintained at all times.

11Privacy Policy Amendments

Mybett reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. The "Last Updated" date at the top of this page will be updated whenever changes are made.

For significant changes, mybett will notify you via your registered email or display a prominent notice on the platform before the changes take effect. Your continued use of the mybett platform after the changes are enforced will be considered your acceptance of the updated Privacy Policy.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the mybett Data Protection Officer through the following channels:

• Privacy Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the mybett platform.

We aim to respond to all privacy-related enquiries within 5 working days. For more complex requests such as data deletion or data portability requests, the processing period is up to 30 working days.